Policies

Profanity Policy
VezaMart prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.
This policy extends to text within listings, on Seller pages and all other areas of the site that another User may view. If the profane words are part of a title for the item being sold, we allow Sellers to 'blur' out the bulk of the offending word with asterisks (i.e., s*** or f***).
Please report any violations of this policy to the correct area for review:
•    Report offensive Display Names
•    Report offensive language in a listing or otherwise
If a feedback comment; or any communication made between Users on the Website; or email communication between Users in relation to transactions conducted on Website contain profanity, please review Our feedback removal policy and submit a request for action/removal.
Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning.
VezaMart will consider the circumstances of an alleged policy violation and the user's trading records before taking action.
Violations of this policy may result in a range of actions, including:
1.    Limits placed on account privileges;
2.    Loss of special status;
3.    Account suspension.
 
Replacement Guarantee*
The Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified sellers on the Website. If at the time of delivery and/or within specified days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller.
If VezaMart has suspicion or knowledge, that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then VezaMart may while reserving its rights to initiate civil and/or criminal proceedings against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that User and any related Users from availing protection through this program.
VezaMart reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, VezaMart may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that User and any related Users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
 
Returns Policy
Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to the Seller on the VezaMart website. Following situations may arise:
1.    Item was defective
2.    Item was damaged during the Shipping
3.    Products was / were missing
4.    Wrong item was sent by the Seller.
Return could also result in refund of money in most of the cases.
Shipping cost for returning the product shall be borne and incurred by the Seller.
 
Replacement
Definition:
Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

Email Abuse & Threat Policy
Private communication, including email correspondence, is not regulated by VezaMart. VezaMart encourages its Users to be professional, courteous and respectful when communicating by email.
However, VezaMart will investigate and can take action on certain types of unwanted emails that violate VezaMart policies.
Such instances:
Threats of Bodily Harm - VezaMart does not permit Users to send explicit threats of bodily harm.
Misuse of VezaMart System - VezaMart allows Users to facilitate transactions through the VezaMart system, but will investigate any misuse of this service.
Spoof (Fake) email - VezaMart will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through 'Contact Us' tab.
Spam (Unsolicited Commercial email) - VezaMart's spam policy applies only to unsolicited commercial messages sent by VezaMart Users. VezaMart Users are not allowed to send spam messages to other Users.
Offers to Buy or Sell Outside of VezaMart - VezaMart prohibits email offers to buy or sell listed products outside of the VezaMart Website. Offers of this nature are a potential fraud risk for both Buyers and Sellers.
VezaMart policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.
Violations of this policy may result in a range of actions, including:
•    Limits on account privileges
•    Account suspension
•    Cancellation of listings
•    Loss of special status
Other Businesses
VezaMart does not take responsibility or liability for the actions, products, content and services on the Website, which are linked to Affiliates and / or third party websites using Website's APIs or otherwise. In addition, the Website may provide links to the third party websites of Our affiliated companies and certain other businesses for which, VezaMart assumes no responsibility for examining or evaluating the products and services offered by them. VezaMart do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). VezaMart does not endorse, in any way, any third party website(s) or content thereof.